Order Changes
Order Changes
Need to adjust an order after placing it? Send your request to Portelle as soon as possible. Whether an update can be made depends on the current order status and whether processing has already begun.
Contact Support
Request changes early.
Order processing can move quickly. If you notice an incorrect item, quantity, shipping detail, or another issue after checkout, contact our team with your order information and the exact change you would like to request.
A request does not guarantee that an order can be modified. Once an order has progressed too far through processing, some changes may no longer be available.
Check the details.
Review the item, quantity, delivery information, and the change you want to request before contacting us.
Contact us promptly.
Include your order information and a clear description of the requested update so our team can review the order status.
Wait for confirmation.
Do not assume a requested change has been completed until Portelle confirms what can be adjusted on the order.
Tell us exactly what needs attention.
Clear information helps our team review your request efficiently. When contacting Portelle, provide the details that apply to your order rather than sending a general request.
Explain which product or quantity you are asking to adjust.
Provide the corrected information clearly if your request concerns delivery details.
Include enough order information for our team to locate the correct purchase.
If processing has already advanced, Portelle may not be able to apply every requested change.
A simple process for requesting an update.
Contact Portelle with accurate information as soon as you notice an issue. Our team can then review the order and confirm whether the requested adjustment is still possible.
Locate your order information.
Have your relevant order details available so the correct purchase can be identified without unnecessary back-and-forth.
Describe the requested change.
State precisely what should be corrected or adjusted. Clear instructions help avoid confusion when the request is reviewed.
Send the request promptly.
Contact Portelle as early as possible. The ability to make a change depends on where the order is within the processing workflow.
Look for our confirmation.
A submitted request should not be treated as completed until our team has reviewed the order and confirmed the outcome.
Contact Portelle.
If you need to request an order change, send your information as soon as possible so the current order status can be reviewed.
Include your relevant order information and the exact change you are requesting.