Section 01

Online Store Terms

You may use the Portelle website only for lawful purposes and in accordance with these Terms. By using the website, you represent that you have the legal capacity to enter into an agreement for purchases you make.

You are responsible for providing accurate information when using the website, including information supplied during checkout or when contacting us regarding an order.

Section 02

Website Use

We provide this website so visitors can learn about Portelle, browse travel products and place orders. You may not use the website in a way that disrupts its operation, compromises its security or interferes with other users.

• Do not attempt to gain unauthorized access to website systems or accounts.
• Do not introduce malicious code, automated attacks or other harmful technology.
• Do not impersonate another person or provide intentionally misleading information.
• Do not use the website for activities prohibited by applicable law.

Section 03

Product Information

We aim to present product information clearly and accurately. Product photographs, descriptions, dimensions, options and other information are intended to help you evaluate an item before purchase.

The appearance of a product may vary slightly depending on screen settings, lighting and photography. Product details may also be updated as information changes. Please review the information available on the product page before ordering.

Section 04

Orders and Order Acceptance

Placing an order is an offer to purchase the selected products. Receipt of an order submission or automated confirmation does not necessarily mean that the order has been finally accepted.

We may decline, limit or cancel an order where reasonably necessary, including when a product is unavailable, order information cannot be verified, a pricing or listing error is identified, or we reasonably believe the transaction involves misuse or fraud.

If we need additional information regarding an order, we may contact you using the details provided during checkout.

Section 05

Prices and Payment

Prices are displayed on the website and may change from time to time. The amount presented during checkout is the amount used for the transaction, subject to correction of clear errors where permitted by applicable law.

Any applicable shipping charges, taxes or other amounts that apply to an order will be presented during the purchase process when required. You are responsible for providing valid payment information and authorizing the charges associated with your order.

Section 06

Shipping and Delivery

Portelle's current stated shipping time is 3–5 business days. Shipping estimates are provided for planning purposes and may be affected by factors outside our reasonable control.

You are responsible for entering complete and accurate delivery information. If you notice an error in your shipping details, contact us as soon as possible. Once an order has entered the delivery process, some changes may no longer be possible.

Section 07

Returns and Exchanges

If you need to request a return or exchange, contact Portelle with your order information, the item concerned and the reason for the request. Please wait for instructions before sending an item back.

Return or exchange eligibility may depend on the circumstances of the order and the condition of the item. We do not state a specific return period or guarantee an exchange option in these Terms unless such information is separately provided to you by Portelle.

For assistance, use our Contact page or email info@portelle.lol.

Section 08

Intellectual Property

Unless otherwise indicated, the Portelle name, website design, written content, graphics and other original materials created for this website are owned by or used with authorization by Portelle and are protected by applicable intellectual property laws.

You may use the website for personal shopping and informational purposes. You may not reproduce, distribute, modify, sell or commercially exploit protected website content without appropriate permission.

Section 09

Prohibited Uses

You may not use Portelle, its content or its services for unlawful, fraudulent or harmful activity.

• Do not interfere with the website's security or normal operation.
• Do not submit fraudulent orders or false payment information.
• Do not collect information about other users without authorization.
• Do not copy or commercially exploit protected Portelle content without permission.
• Do not use automated systems in a manner that places unreasonable demands on the website.

Section 10

Third-Party Services

Certain website functions may rely on third-party providers, such as services used for payments, website infrastructure, order processing or delivery. Those third parties may have their own terms and policies governing their services.

Portelle is not responsible for independent third-party websites, content or services that are outside our control. When interacting with a third-party service, you should review the terms and information provided by that service.

Section 11

Website Availability and Information

We may update, modify or temporarily suspend parts of the website when necessary for maintenance, security, operational reasons or improvements. We cannot guarantee uninterrupted access at all times.

Although we aim to keep website information current, occasional typographical, technical or informational errors may occur. Where appropriate, we may correct information or update content.

Section 12

Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the website is provided on an “as available” basis. Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

To the extent permitted by law, Portelle will not be liable for indirect, incidental or consequential losses arising solely from use of, or inability to access, the website where such liability may legally be limited.

These provisions do not override mandatory consumer rights that apply to you under applicable law.

Section 13

Changes to These Terms

We may revise these Terms of Service when our website, operations or legal requirements change. The current version will be displayed on this page with its latest update date.

Continued use of the website after revised terms become effective constitutes acceptance of those revised terms to the extent permitted by applicable law.

Section 14

Contact Portelle

If you have questions about these Terms of Service or need help with an order, you can contact Portelle using the information below.

• Email: info@portelle.lol
• Phone: 9499152459
• Address: 1915 Southwood Dr, New Caney TX 77357